Our terms and conditions
outline our policy in relation to the sale and return of products
purchased from our online shop. We encourage you to acquaint
yourself with this policy before purchasing from us.
1
The Buyer
1.1
You are the buyer. Any reference herein to 'you' , 'your' or 'yours'
means you as the buyer.
Products supplied by us should be as described and of
merchantable quality.
3.2
All products are new unless stated otherwise.
3.3
DVD products listed as 'PAL Version' are encoded only for
viewing on equipment programmed to
accept the PAL format.
3.4
DVD products listed as 'NTSC Version' are encoded only for
viewing on North American equipment or equipment programmed to accept the NTSC format.
3.5
All other DVD and CD ROM products are universally suitable
unless stated otherwise.
4
Stock
4.1
Products listed as 'In Stock' are in stock with us or with
our suppliers.
4.2
Out of stock items will be replaced as soon as possible and
withdrawn from sale in the interim.
5
Purchases
5.1
All purchases from us are handled securely online by
PayPal®.
5.2
Your purchase is subject to
PayPal®
membership and
PayPal®
terms and conditions. Please make yourself aware of how
PayPal®
operates prior to completing your purchase.
5.3
Upon completion of your purchase,
PayPal®
will electronically supply us with your payment and shipping
details.
5.4
PayPal®
accepts multiple currencies. Our currency of choice by
default is GBP (Sterling). Payments made to
PayPal®
other than in GBP (Sterling) are subject to
PayPal®
currency conversions at the appropriate exchange rate.
5.5
Credit card purchases will be listed on your credit card
statement under the reference 'HOTSTUFFWEB'.
6
Postage & Packaging
6.1
Postage & Packaging is calculated prior to completing your
purchase upon proceeding to the secure checkout.
6.2
Purchases will be despatched as soon as reasonably
practicable within 28 days of receipt of your order
according to the status and location of our stock.
6.3
We
shall endeavour to update you by E-mail as to the delivery
status of your purchase.
6.4
The choice of deliverer of your purchase is at our own
discretion.
6.5
Your purchase may be subject to
import duty at the country of destination. We do not accept
any responsibility for any duty imposed.
7
Returns & Refunds
7.1
Adequate steps should be taken by you prior to completion of
your purchase to ensure that the product(s) selected and
quantities thereof are accurate and appropriate for your
intended use.
7.2
Products returned for consideration of replacement or refund
other than by reason of fault should be intact and unopened
wherever possible. We will not provide a replacement or
refund for products which have been intentionally unsealed,
degenerated or destroyed by you or are not returned in a
re-sellable condition.
7.3
A
refund will be offered for any product(s) received by you in
a defective or destroyed condition or any item delivered in
error by us.
7.4
The responsibility for the quantity of product(s) purchased
and the suitability of use lies with you. The costs involved
in returning surplus or incompatible product(s) for
consideration of refund or replacement are your
responsibility.
7.5
Refunds will be offered for any purchase that cannot be
fulfilled due to the product(s) becoming unavailable or the
desired quantity of the product being unavailable. In such
cases, we will contact you by E-mail to arrange a refund or
an 'on-hold' order.